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Shipping & Returns

Shipping & Returns Policy

If you’re looking to return your order, we’re here to help! 

If you decide the flavours aren't for you, email hello@injji.com and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the order back. We will also refund/reship lost orders as long as we are notified within 30 days of your order date.

Noteworthy ‘extras’ on our shipping + returns policy:

 

Products must be received back (in good condition) within 30 days of the return label being issued.

 

Gifted (including gift cards) and discounted/sale items are final sale.

 

We don’t offer refunds for shipping delays, incorrectly provided addresses or packages delivered but not received. 

 

Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).

 

Standard Shipping rates are based on weight and destination. Bulk orders (10 packets+) will have a 50% discount applied.

Orders are typically processed and shipped within 1-3 business days. Please allow additional time during holidays or peak seasons.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@injji.com.

We will work with you to resolve the issue as quickly as possible.

Kindly provide photos of the damaged or defective item along with your order number and contact information.

Feedback & Concerns

Your satisfaction is our top priority. If you have any feedback, concerns, or questions regarding our products or services, please don't hesitate to reach out to us at hello@injji.com. We value your input and will do our best to address any issues promptly.

Thank you for choosing Injji. We appreciate your support!
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